Gaya APA

Ross, J, K, L, &, K. (2016). "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations| (Ed. 1). New York: McGraw-Hill Education.

Gaya MLA

Ross, Jeffrey, K., Liker, &, Karyn. ""The Toyota Way to Service Excellence: Lean Transformation in Service Organizations|". Ed. 1 New York: McGraw-Hill Education, 2016. book.